Friday, Jul 24, 2026 The claims desk. Receipts included. POWERED BY LENZ ↗
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GENERAL

The Claim

A 2023 CHOICE survey found that 70% of Australians believed they were not entitled to a refund, repair, or replacement for a faulty product once the manufacturer’s warranty had expired.

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The Short Version

The claim matches the reported survey finding. CHOICE's 2023 research states that 70% of Australians believed they were not entitled to a refund, repair or replacement once the manufacturer's warranty had ended, and independent sources repeat the same statistic. The figure describes respondents' beliefs, not the law itself.

Caveats

  • The 70% figure reflects a consumer misconception, not the actual legal position under Australian Consumer Law.
  • The research was part of broader CHOICE reporting on extended warranties, so quoting this statistic alone omits some survey context.
  • A manufacturer's warranty expiring does not automatically end a consumer's rights to repair, replacement or refund for faulty goods.

The Receipts

  1. 7 out of 10 people wrongly believe buying an extended warranty ...

    CHOICE

  2. Warranties | Consumer Advice

    Federal Trade Commission

  3. Broken but out of warranty? Your consumer guarantee rights may still apply

    ACCC

  4. Consumer guarantees

    ACCC

  5. Consumer guarantees (ACL guide)

    Australian Consumer Law (consumer.gov.au)

  6. Warranties and consumer guarantees

    NSW Fair Trading

  7. Fixing consumer guarantees: Australians missing out on their rights

    University of Melbourne / CHOICE (hosted report)

  8. Just two in five Australians have asked for a repair, refund or replacement

    CHOICE

  9. Warranty expired? Australian consumer law says you might still be entitled to a refund

    ABC News

  10. Explainer: what are your rights when a product breaks after the warranty has expired?

    The Conversation

+ 6 more sources — see the full list on Lenz

Filed Under

AustraliaCHOICE

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