Sections 259–263 of the Australian Consumer Law provide consumer remedies including refunds, repairs, and replacements.

Verified by Lenz · Jun 10, 2026

The Short Version

The claim matches the legislation. Sections 259–263 of the Australian Consumer Law collectively set out consumer remedies for failed guarantees, including repairs, replacements, and refunds. Those remedies are conditional on matters such as whether the failure is major and whether rejection rights are validly exercised, but the core statement is accurate.

Caveats

The remedies are not automatic in every case; eligibility depends on statutory conditions such as major versus non-major failure and valid rejection timing.
Not every individual section lists every remedy; the remedies arise from ss 259–263 read together as a group.
Sections beyond s 263 also contain related ACL remedies, so ss 259–263 are an important part of the scheme, not the whole of it.

The Receipts

Competition and Consumer Act 2010
Federal Register of Legislation
Competition and Consumer Act 2010 (Cth) - Schedule 2 - Australian Consumer Law
Federal Register of Legislation
Competition and Consumer Act 2010 – Schedule 2 (Australian Consumer Law)
Federal Register of LegislationDec 12, 2024
Repair, replace, refund, cancel
ACCC
Schedule 2—The Australian Consumer Law
Tasmanian Government (cbos.tas.gov.au)
Consumer guarantees that apply automatically
Consumer Affairs Victoria
Consumer guarantees
Australian Government – consumer.gov.auMay 1, 2016
Consumer guarantees – a guide for consumers
ACCCJul 1, 2021
Submission to the Australian Consumer Law Review (Anonymous 2)
Consumer Affairs Australia and New Zealand (consumer.gov.au)May 1, 2016
What remedies are available?
Hobart Community Legal Service

+ 14 more sources — see the full list on Lenz

Filed Under

Australian Consumer Law

Sections 259–263 of the Australian Consumer Law provide consumer remedies including refunds, repairs, and replacements.

The Short Version

Caveats

The Receipts

Filed Under

More Fact Checks

Sections 54–56 of Schedule 2 to the Competition and Consumer Act 2010 (Cth) (the Australian Consumer Law) establish consumer guarantees including acceptable quality, fitness for purpose, and correspondence with description.

The Australian Consumer Law is contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

The Australian Consumer Law requires that consumer goods be safe, durable, match their description, and work as expected.

Under the Australian Consumer Law, consumer guarantees automatically apply when businesses sell goods or services to consumers.

A 2023 CHOICE survey found that 70% of Australians believed they were not entitled to a refund, repair, or replacement for a faulty product once the manufacturer’s warranty had expired.