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LEGAL

The Claim

Under the Australian Consumer Law, consumer guarantees automatically apply when businesses sell goods or services to consumers.

Verified by Lenz ·

The Short Version

Australian law does impose consumer guarantees automatically on qualifying sales of goods and services to consumers. ACCC guidance and the legislation support that core point. The caveat is that "consumer" has a specific legal meaning under the ACL, and some transactions are excluded, so the rule is not universal to every purchase.

Caveats

  • "Consumer" is a legal term under the ACL, not simply any person buying something.
  • The guarantees apply to qualifying transactions in trade or commerce; purely private sales are generally outside this regime.
  • There are statutory limits and exceptions, including some purchases for resupply, manufacturing use, and certain auction-related transactions.

The Receipts

  1. Consumer rights and guarantees

    ACCC

  2. Consumer guarantees

    Consumer.gov.au

  3. Competition and Consumer Act 2010

    Federal Register of Legislation (Australia)

  4. Competition and Consumer Act 2010, Schedule 2 – The Australian Consumer Law (current version)

    Federal Register of Legislation (Australia)

  5. Buying products and services

    ACCC

  6. Product safety as a consumer guarantee

    Product Safety Australia (ACCC)

  7. Consumer guarantees that apply automatically

    Consumer Affairs Victoria

  8. Consumer guarantees your products must meet

    Queensland Government

  9. Consumer guarantees

    NSW Government

  10. TMA Guide to Australian Consumer Guarantees 2024

    Turnaround Management Association Australia

+ 5 more sources — see the full list on Lenz

Filed Under

Australian Consumer Law

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