The Short Version
The claim is largely accurate. Multiple sources — including psychologist Dr. Emma Russell's research and productivity analyses — confirm that compulsively striving to keep an empty inbox can lead to distraction, burnout, and reduced focus on meaningful work. However, the claim omits important context: the original Inbox Zero method explicitly discourages constant checking and instead advocates batched, efficient email management designed to free up focus. The harm described is a well-documented misapplication of the method, not an inherent feature of it.